Case Submission Requirements

Scan and photo requirements for submitting an alignment case

We require both upper and lower scans in .stl file format and up-to-date intraoral photos for case submissions, including refinements. XRays/CBCT when possible.

Scan Requirements

  • Both upper and lower scans in .stl file format
  • All teeth are fully captured in the scan
  • At least 3mm of gingiva is included above the gumline
  • No holes/stitching errors in scan
  • No artifacts that interfere with the quality of the scan are present
  • No orthodontic appliance in the scan that will interfere with treatment
  • Scans in occlusion

Photo Requirements

  • Intraoral: Upper occlusal, lower occlusal, front view, right lateral, left lateral
  • Extraoral: Profile, full face smiling, full face not smiling
  • Photos must be in JPEG or PNG file format
  • All teeth are fully captured in photos
  • Photos in focus
  • Occlusion must be clearly visible
  • Photo must be up-to-date, accurately representing the scans

Please be aware that if your case does not meet these requirements, it will be rejected, leading to delays.